Report an issue
If AI File Sorter shows an error, closes unexpectedly, fails to sort or rename files, or any feature behaves unexpectedly, please send a report with the details below. The diagnostic bundle is optional, but it helps us understand what happened much faster.
Before you submit (Optional, but helpful)
- Open the quick diagnostics guide below and run the script for your operating system.
- Attach the redacted zip file it creates, named like aifs-windows-diagnostics-YYYYMMDD_HHMMSS-redacted.zip.
- Attach a screenshot if the error window or unexpected result is visible.
Quick diagnostics guide
Use these steps when support asks for a diagnostic bundle. The scripts collect recent AI File Sorter logs, redact common secrets and user paths, and create a zip file that you can attach to this form.
Do not run the scripts with --keep-raw or -KeepRaw when sending files to support.
Windows
- Download the Windows PowerShell script.
- Open PowerShell.
-
Go to the folder where you downloaded the script, usually Downloads:
cd $env:USERPROFILE\Downloads -
Run:
powershell -ExecutionPolicy Bypass -File .\collect_windows_diagnostics.ps1 -OpenOutput - Attach the zip file it creates. The name should look like aifs-windows-diagnostics-YYYYMMDD_HHMMSS-redacted.zip.
macOS
- Download the macOS script.
- Open Terminal.
-
Go to the folder where you downloaded the script, usually Downloads:
cd ~/Downloads -
Run:
chmod +x ./collect_macos_diagnostics.sh ./collect_macos_diagnostics.sh --open-output - Attach the zip file it creates. The name should look like aifs-macos-diagnostics-YYYYMMDD_HHMMSS-redacted.zip.
Linux
- Download the Linux script.
- Open Terminal.
-
Go to the folder where you downloaded the script, usually Downloads:
cd ~/Downloads -
Run:
chmod +x ./collect_linux_diagnostics.sh ./collect_linux_diagnostics.sh --open-output - Attach the zip file it creates. The name should look like aifs-linux-diagnostics-YYYYMMDD_HHMMSS-redacted.zip.
If you cannot run the script, still submit the form with your operating system, the exact error text, and what you were doing when it happened.